Policies & Warranties
Return PolicyUnless otherwise noted, your item may be returned within 10 days of receiving the item for full refund less the original cost of shipping. YDBN does not issue refunds for any special orders (non-stock items) YDBN does not issue refunds, store credit, or exchanges for custom jewelry. To initiate a return, please email firstname.lastname@example.org Please note that return shipping cost will be the client’s responsibility; credit will be available once the piece is returned to us and inspected.
All shipping costs will be at client's expense. All domestic pieces are shipped via UPS 2-Day Delivery or sooner and fully insured.
NOTE - All deliveries require a signature.
International pieces will be via DHL Express Worldwide (where applicable) and fully insured. We do not cover the cost of international taxes and duties.
For local clients, we offer showroom pickups.
For any repairs, shipping is the client’s responsibility. YDBN will not be responsible for lost or stolen packages. Please be sure to insure and track any pieces you ship to us.
We guarantee the structural integrity of all our jewelry. Please be mindful that it is important to add fine jewelry to a homeowners, renters, or individual policy; this will protect against loss, damage or theft of jewelry. Should repairs be needed, it is the client’s responsibility to ship and insure the piece. Center stones are not under warranty, please insure your piece.
We will replace melee diamonds within the first 6 months (2mm and smaller) free of charge. Should there be damage to the piece (missing prong, etc), YDBN will replace the diamonds/stones at our cost to the you.
We provide appraisals at no additional cost with each purchase $499 and above. Your appraisal will include a description, stone/materials specifics & pricing. You will receive two copies, one to provide to insurance that you may add on to your homeowners/renters insurance policy & one for your records.
Our turnaround for custom projects is based on a number of factors - including multiple rounds of CAD revisions, complex custom pieces, and timeliness of approvals - typically 3-4 weeks from initial CAD approval to finished piece.
We offer one complimentary round of revisions to CAD, and encourage you to sit with your design for at least 24 hours to think about any changes you’d like to make. After that complimentary round of edits, all additional revisions will incur design fees that vary in cost based on scope of adjustments.
$100-200 change fee on average.