YDBN
Sample sale items are sold in 'as is' condition and are FINAL SALE -no returns.
Special Order items ( non-in-stock items that are specifically ordered for the customer in desired size/color) ARE NON-REFUNDABLE/NON-CANCELABLE
In-stock items may be returned within 15 days for a full refund (excluding shipping costs)
Alterations to merchandise sold online and in-store may be necessary and those alterations will incur a separate charge.
Return Policy
Unless otherwise noted, your item may be returned within 15 days of receiving the item for full refund less the original cost of shipping.
YDBN does not issue refunds, store credit or exchange for any special orders (non-stock items)
Off-the-rack items such as bridal gown floor sample models are sold ‘as-is’ and are final sale.
To initiate a return from an online sale please email nicole@yourdaybynicole.com Please note that return shipping cost will be the client’s responsibility; credit will be available once the piece is returned to us and inspected.
Shipping/Insurance Policy
All shipping costs will be at client's expense. All domestic pieces are shipped via UPS 2-Day Delivery or sooner and fully insured.
NOTE - All deliveries require a signature.
International pieces will be via DHL Express Worldwide (where applicable) and fully insured. We do not cover the cost of international taxes and duties.
For local clients, we offer showroom pickups.
For any repairs, shipping is the client’s responsibility. YDBN will not be responsible for lost or stolen packages. Please be sure to insure and track any pieces you ship to us.
Warranty
YDBN fine jewelry
Return Policy
Unless otherwise noted, your item may be returned within 10 days of receiving the item for full refund less the original cost of shipping.
YDBN does not issue refunds, store credit or exchange for any special orders (non-stock items)
Off-the-rack items such as bridal gown floor sample models are sold ‘as-is’ and are final sale.
To initiate a return from an online sale please email nicole@yourdaybynicole.com Please note that return shipping cost will be the client’s responsibility; credit will be available once the piece is returned to us and inspected.
Shipping/Insurance Policy
All shipping costs will be at client's expense. All domestic pieces are shipped via UPS 2-Day Delivery or sooner and fully insured.
NOTE - All deliveries require a signature.
International pieces will be via DHL Express Worldwide (where applicable) and fully insured. We do not cover the cost of international taxes and duties.
For local clients, we offer showroom pickups.
For any repairs, shipping is the client’s responsibility. YDBN will not be responsible for lost or stolen packages. Please be sure to insure and track any pieces you ship to us.
Craftsmanship Warranty
We guarantee the structural integrity of all our jewelry. Please be mindful that it is important to add fine jewelry to a homeowners/renters, or individual policy; this will protect against loss, damage or theft of jewelry.
Repairs can be made in store. Out of town clients are responsible for shipping & insuring their items.
Stone Warranty
We will replace melee diamonds within the first 6 months (2mm and smaller) free of charge. Beyond 6 months, should there be damage to the piece (missing prong, etc), YDBN will replace the diamonds/stones at OUR cost to you.
Jewelry Appraisals
We provide appraisals at no additional cost with each purchase $499 and above. Your appraisal will include a description, stone/materials specifics & pricing. You will receive two copies, one to provide to insurance that you may add on to your homeowners/renters insurance policy & one for your records.
Custom Projects
Our turnaround for custom projects is based on a number of factors - including multiple rounds of CAD revisions, complex custom pieces, and timeliness of approvals - typically 3-4 weeks from initial CAD approval to finished piece.
We offer one complimentary round of revisions to CAD, and encourage you to sit with your design for at least 24 hours to think about any changes you’d like to make. After that complimentary round of edits, all additional revisions will incur design fees that vary in cost based on scope of adjustments.
$100-200 change fee on average